Frequently Asked Questions

It means you have already signed up on the site with the same email or username. If you are still facing the issue, please email us with your account email and the username you are using at [email protected].

Please check your spam email. If you still haven't received it, please email us with your account email at [email protected].

Try to log in with the username you entered while creating your account. It may be different from your email. For further help, share your username or email at [email protected].

This is usually an internet connection issue. Please refresh your page and check again.

It means the course material is in progress and has not been uploaded yet.

Click the next button at the top and go to the next unit or module. Check all modules one by one, and after passing the examination you will see the "Complete Course" button at the end.

Click the next button at the top and go to the next unit or module. Check all modules one by one, and after passing the examination you will see the "Complete Course" button at the end.

So far, Chrome works best.

Please refresh the same URL. Note: if you clicked the "Retake" button, you will not see the certificate because the course has started again. Please share your username so we can check further.

Please share your username and update your account with the correct name. We will then regenerate the certificate.

Each course has its own passing score, which you must reach to receive the certificate for that course.

Use the validation page on the LearnEasy site: https://learneasy.pk/validate-certificate/